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KPMG Banking Industry Survey: UBA Emerges Top 5 in Customer Experience Survey for Banks, Excels in SME, Retail Banking, Other Segments.

KPMG Banking Industry Survey: UBA Emerges Top 5 in Customer Experience Survey for Banks, Excels in SME, Retail Banking, Other Segments.

 

Africa’s Global Bank, United Bank for Africa (UBA) Plc, has cemented its position as a leading customer-centric institution, emerging among the Top 5 banks, in various survey’s segmentation, in the recently released KPMG 2024 West Africa Banking Industry Customer Experience Survey.

 

 

The survey showed that the bank earned an impressive second place in SME Banking as well as a third place in Retail Banking, marking a significant leap in rankings that highlights UBA’s transformation under its Customer First (C1st) philosophy.

 

Africa’s Global Bank, United Bank for Africa (UBA) Plc, has cemented its position as a leading customer-centric institution, emerging among the Top 5 banks, in various survey’s segmentation, in the recently released KPMG 2024 West Africa Banking Industry Customer Experience Survey.

 

The survey showed that the bank earned an impressive second place in SME Banking as well as a third place in Retail Banking, marking a significant leap in rankings that highlights UBA’s transformation under its Customer First (C1st) philosophy.

 

The survey results showcase UBA’s remarkable transformation in customer experience over the past year. For instance, in Retail Banking, the bank rose to third place up from the14th place recorded in 2023, while in SME Banking, it jumped to second position up from 6th place last year.

 

The bank also made notable progress in Corporate Banking, climbing to fourth place from 8th in 2023. These milestones underscore the bank’s ability to consistently exceed customer expectations and deliver unmatched service across all its business segments.

 

Speaking on the achievement, UBA’s Group Managing Director/CEO, Oliver Alawuba, said: “This recognition is a testament to our ability to turn aspirations into achievements and challenges into victories. At the heart of this success lies our unwavering commitment to the Customer First (C1st) philosophy. It is not just a slogan but the essence of who we are. Through C1st, we’ve redefined customer satisfaction, delivered value, and earned the trust and loyalty of our clients.”

 

Alawuba who credited UBA’s success to the dedication of its employees, said, “From retail branches to corporate offices, from technology teams to front-line staff, every effort contributed to this extraordinary transformation. I extend my heartfelt gratitude to our exceptional team for making this possible.”

 

According to the GMD, UBA has for several years, placed its customers at the centre of its operations, guided by its six pillars of Customer Experience: including Integrity- Building trust through honesty; Resolution- Promptly addressing customer concerns; Expectations-Anticipating and exceeding customer needs; Time and Effort- Simplifying processes to save time; Empathy- Demonstrating genuine care and understanding as well as Personalisation- Delivering tailored solutions.

 

He added that these principles have reshaped how UBA connects with its customers, fostering trust and deepening loyalty across its diverse markets.

While celebrating this milestone, the GMD disclosed that UBA remains committed to becoming the undisputed number one across all segments, adding that the bank aims to achieve this through deepened customer relationships, strengthened processes, and continuous innovation.

 

“The world of banking is evolving rapidly, and customer expectations are at an all-time high. To lead in this dynamic landscape, we must stay agile, innovative, and unwavering in our commitment to excellent service. Together, we will set new benchmarks and deliver unparalleled value to our customers,” he stated.

 

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees group wide and serving over 45 million customers globally. Operating in twenty African countries and the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology.

Air Peace, ADINA Summit Partners to Strengthen African Trade and Diaspora Connections Air Peace, Nigeria’s leading airline, recently solidified its commitment to fostering stronger ties between Africa and its global diaspora through its strategic partnership with the Africa Diaspora Investment Network Alliance (ADINA) Summit 2024.

Air Peace, ADINA Summit Partners to Strengthen African Trade and Diaspora Connections
Air Peace, Nigeria’s leading airline, recently solidified its commitment to fostering stronger ties between Africa and its global diaspora through its strategic partnership with the Africa Diaspora Investment Network Alliance (ADINA) Summit 2024.

 

The event, held on December 27, 2024, at the prestigious Kempinski Gold Coast City Hotel in Accra, brought together a diverse audience of African Diaspora investors, business leaders, and global institutions to discuss and advance the continent’s economic potential.
Accra, a global hub for the African diaspora every December, provided the perfect setting for the ADINA Summit. The event facilitated conversations around trade, investment, and economic empowerment, positioning the diaspora as a significant force for Africa’s economic transformation.

In his address at the summit, Davids Odeyemi, Head of Sales and Business Development at Air Peace, emphasized the airline’s mission to connect Africa and its diaspora. He highlighted Air Peace’s extensive network, which offers seamless travel solutions for diasporans seeking to reconnect with their roots, explore their heritage, and invest in Africa’s burgeoning markets. Odeyemi also reaffirmed the airline’s role as a driver of intra-African trade, enhancing connectivity to enable the movement of goods, services, and people, thereby creating jobs and fostering economic growth.

 

Air Peace’s partnership with the ADINA Summit also aligns with its broader commitment to promoting tourism and showcasing Africa’s rich cultural heritage. The airline’s continuous investment in a modern fleet underscores its determination to provide a world-class travel experience, reinforcing its position as a catalyst for African development.
The summit underscored the critical role of diaspora remittances in bolstering local economies, with discussions focusing on the potential of the diaspora to surpass traditional foreign direct investments. Air Peace, through this partnership, gained access to a high-level network of African and diaspora leaders, creating opportunities to connect with talent, clients, and collaborators while amplifying its branding and marketing initiatives.

 

By actively participating in the ADINA Summit 2024, Air Peace reaffirmed its dedication to shaping the continent’s future. This partnership exemplifies the airline’s leadership in African aviation and its unwavering commitment to driving progress across the continent. Together with ADINA, Air Peace is helping to unlock Africa’s economic potential and strengthen its global connections.

Relief For Family As Missing OAU Student Is Found

Relief For Family As Missing OAU Student Is Found

The missing Part II student of the Department of Agricultural Engineering, Obafemi Awolowo University, Ile-Ife, Mubarak Olaniran, who was declared missing on Thursday, has been found.

Osun Defender had earlier reported that Mubarak was abducted around 3 p.m. on Wednesday near the Lagere area of Ile-Ife while traveling to his parents’ residence in Olode.

In a new development, Osun Defender gathered that Mubarak was been found in Osu town of the state on Saturday.

Narrating his ordeal while speaking with the medium, he explained that he was abducted after giving two individuals a ride on his motorcycle.

According to him, the two individuals flagged him down for assistance while he was en-route Ile-Ife to Olode.

Mubarak added that he was attacked when one of them asked him to stop so they could buy something.

He said, “I encountered both of them on my way to my parents’ place in Olode after leaving campus. They sought my assistance, and I decided to give them a lift since their destination was within Ife

Police Recovers Abandoned Day Old Baby In FCT

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Psalm 150:6 KJV
[6] Let every thing that hath breath Praise the LORD. Praise ye the LORD
.

Operatives of the Federal Capital Territory, FCT Police Command has recovered a day-old baby abandoned along the bush path near Crush Rock, behind the uncompleted Red Bricks Market in Mpape.

In a press statement e-signed and released to the National Association of Online Security News Publishers, NAOSNP by the FCT Command’s Spokesperson, SP Josephine Adeh stated that, “The FCT Police Command wishes to inform the public about the recovery of a day-old baby abandoned along a bush path near Crush Rock, behind the uncompleted Red Bricks Market in Mpape.”

According to the statement, “On January 3, 2025, at approximately 10:00 AM, officers from the Juvenile and Women Care Section (JWC) of the Mpape Division responded to a distress call and discovered the infant wrapped in cloth. The baby was immediately rescued and transported to the Mpape Primary Health Care Center, where medical personnel confirmed the child is in stable condition.”

“Acting on a community tip-off, police arrested the baby’s mother, Khadija Ali. During interrogation, she admitted to abandoning the baby due to her inability to care for the child following her husband’s abandonment.”

“The FCT Police Command strongly condemns this act of child abandonment and assures the public of its unwavering commitment to protecting vulnerable individuals. The baby has been placed under the care of the Department of Social Welfare, while the mother will be prosecuted under Sections 14 and 16 of the Child Rights Act (CRA) 2003 upon the completion of investigations.”

“The Command extends its gratitude to the community for their cooperation and urges all residents to remain vigilant. Suspicious activities or emergencies should be reported to the Command via the following emergency lines: 08061581938, 08032003913, 08028940883, CRU: 08107314192, PCB: 09022222352.”

Thank You Jesus

Police Rescue Kidnapped Hostages, Arrest 17 For Murder

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Psalm 150:6 KJV
[6] Let every thing that hath breath Praise the LORD. Praise ye the LORD
.

• As IGP Reiterates Commitment to Public Safety

In a remarkable display of courage and commitment, Police Operatives attached to the Imo State Command successfully executed a daring rescue operation that led to the safe liberation of 4 kidnapped hostages.

The operation was carried out on Saturday, January 4th 2025, after the operatives received a distress call reporting the abduction of 4 persons in Umuokanne, Ohaji LGA, Imo State. The police operatives swiftly swung into action, locating the criminal hideout and engaging the kidnappers in a fierce gun-duel, during which 2 of the kidnappers were neutralized, National Association of Online Security News Publishers, NAOSNP can report.

The success of the operation led to the rescue of the 4 victims and the recovery of 1 Ak-47 rifle, 1 Ak-47 magazine and 21 rounds of live 7.62mm ammunition. The Force reaffirms its resolute devotion to combatting heinous crimes such as this, and assures members of the public that efforts to rid off criminal elements from our society will continue relentlessly, ensuring the safety and security of all residents.

In another development, on the 3rd of January 2025, Police operatives attached to the Ebonyi State Command arrested 17 suspects in Enohia Itim village, Afikpo LGA for the murder of one Uromchi Okorocha ‘m’, who was accused by local youths of being involved in the killing of several individuals through alleged witchcraft and spiritual means.

The suspects had mobilized and apprehended the deceased, but instead of handing him over to legal authorities and committing to the rule of law, they decided to take laws into their hands, becoming judge, jury and executioner. The police operatives of the Uwanna Division mobilized tactical teams to the scene on a rescue mission but the angry mob had already killed and burned Mr Okorocha before the arrival of the Police team.

The Inspector-General of Police, IGP Kayode Adeolu Egbetokun, Ph.D., NPM., condemns this act of jungle justice in totality. Citizens are once again urged to refrain from taking laws into their hands and report any suspected criminal activities to the nearest police division or formation around them for necessary action.

The efforts of the police are constant reaffirmations of the dedication to bring to book perpetrators of heinous acts of crime in our societies. The IGP once again reiterates the unwavering commitment of the Force to public safety and justice for victims of violent crimes. Citizens are encouraged to engage with security agencies, providing any information that may assist in the ultimate goal of creating a utopian society for all. The Nigeria Police Force remains ever committed to ensuring a safe environment for everyone.

ACP OLUMUYIWA ADEJOBI, mnipr, mipra, fCAI
FORCE PUBLIC RELATIONS OFFICER
FORCE HEADQUARTERS,
ABUJA.
5th January 2025.

Thank You Jesus

IGP Egbetokun Arrives Enugu On A 2-day Official Visit

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• Reaffirms Commitment to Security, Improved Collaboration

Psalm 150:6 KJV
[6] Let every thing that hath breath Praise the LORD. Praise ye the LORD

The Inspector-General of Police, IGP Kayode Adeolu Egbetokun, Ph.D., NPM, has arrived Enugu State today 3rd January 2025, on a two-day official visit aimed at strengthening security and fostering collaboration with key stakeholders in the region.

The IGP is accompanied by the Deputy Inspector-General of Police (DIG) in charge of the South-East, DIG Frank Mba mni; the AIG Zone 13, AIG Godwin n. Aghaulor; the AIG FCID Annex, Enugu, AIG Kwazhi Bzigu Dali, mni; Commissioners of Police of Enugu and Anambra States, and other senior officers, National Association of Online Security News Publishers, NAOSNP can report.

As part of his engagements, the IGP paid a courtesy visit to the Governor of Enugu State, H.E Dr Peter N. Mbah, during which discussions centered on strategies to enhance the security architecture of the state and ensure the safety of lives and property. The IGP reiterated the commitment of the Nigeria Police Force to maintaining peace and security across the country and extensively, to Enugu State.

Following his visit to the Governor, the IGP proceeded to the Enugu Council of Traditional Rulers, where he was warmly received by the Chairman, His Royal Majesty, Igwe Samuel Asabo, and other esteemed traditional rulers.
The Inspector-General of Police further emphasized the critical role of traditional institutions in enhancing community-based security initiatives and urged their continued support and collaboration in addressing security challenges in the state.

This visit underscores the IGP’s dedication to community-oriented policing and his resolve to engage with diverse stakeholders to strengthen trust, cooperation, and proactive crime prevention measures in Enugu State and the South-East region at large.

Addressing the officers and men, the IGP harped on discipline, professionalism and decency. Every Police Officer is enjoined to portray pleasant character at all times, showing empathy to citizens while discharging their lawful duties.

The Nigeria Police Force remains resolute in its mission to protect lives and property while fostering peace, stability, and development across the nation.

ACP OLUMUYIWA ADEJOBI, mnipr, mipra, fCAI
FORCE PUBLIC RELATIONS OFFICER
FORCE HEADQUARTERS,
ABUJA.
3rd January 2025

GODSPOWERPROJECT

Thank You Jesus

AIG Zone 2 Decorates Newly Promoted Deputy Commissioners Of Police, DCPs

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• harps on consistency and commitment

Psalm 150:6 KJV
[6] Let every thing that hath breath Praise the LORD. Praise ye the LORD.

The Assistant Inspector-General of Police, Zone 2 Police Command, AIG Adegoke M Fayoade, Thursday, decorated newly promoted Deputy Commissioners of Police (DCPs), National Association of Online Security News Publishers, NAOSNP can report.

The decorated officers included DCP Usman Abdulrahman, former Assistant Commissioner of Police in charge of operations at Zone 2 Command Headquarters Onikan; DCP Baba M Alhaji, former Area Commander Agbara, Ogun State; and DCP Lawrence Iwodi, former Area Commander Ayetoro, Ogun State.
In his congratulatory speech, AIG Adegoke Fayoade charged the new Deputy Commissioners of Police to consistently exhibit high level of professionalism in the discharge of their duties.

He emphasized the need for them to be more proactive, to be pragmatic and ensure close monitoring of their men as much is expected of them in their various duty posts. The AIG underscores the importance of leadership and responsibility which comes with promotion in the police force.

AIG Fayoade’s leadership and commitment to excellence has been evident throughout his career. His dedication to the Nigeria Police Force is admirable, and his guidance will undoubtedly be a positive reference point to the newly promoted DCPs.

The AIG urged the new DCPs to remain steadfast as their promotion is a testament to their hard work and dedication to the Nigeria Police Force. He added that the officers are expected to demonstrate exceptional leadership skills, professionalism, and a commitment to serving the community.
Reacting to their decoration, DCP Abdulrahman Usman, who spoke on behalf of the promotees expressed appreciation to the AIG with the assurance that they will not relent in their efforts to further serve their fatherland.

DCP Usman described the AIG as an exemplary leader with unlimited administrative skills, a detribalised Nigerian who is always ready to improvise more creative ways of sustaining organizational excellence.

The DCPs were recently promoted by the Police Service Commission in the recently held plenary, on the recommendation of the Inspector General of Police, IGP Olukayode Adeolu Egbetokun.

SIGNED
SP. AYUBA T. UMMA, anipr
ZONAL POLICE PUBLIC RELATIONS OFFICER,
ZONE 2 COMMAND HEADQUARTERS,
ONIKAN-LAGOS

Thank You Jesus

We must move from providing palliatives to better strategies for empowering Nigerians in this New Year – Archbishop Martins

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We must move from providing palliatives to better strategies for empowering Nigerians in this New Year – Archbishop Martins tells Govt, Private Sector

1st January 2025.
Lagos, Nigeria.

Psalm 150:6 KJV
[6] Let every thing that hath breath Praise the LORD. Praise ye the LORD.

The Catholic Archbishop of Lagos, Most Rev. Alfred Adewale Martins has urged all Nigerians to be thankful to God in spite of all our challenges, knowing very well that many are not as blessed as we are to have survived the vicissitudes of life in 2024. This is not to play down on the fact that the living standards of many have become worse than ever before and begging to survive has become common place as we go on the streets of our towns and cities.

However, it is to say that we cannot afford to close the door on hope and trust in God as the basis for taking the required action to remedy the sad situations of many people. Be that as it may, we cannot but demand that governments at all levels should do far better in 2025 than they have done so far in order to stem the high rate of poverty in the country and improve the quality of lives of the citizens.

The prelate said, in a press statement e-signed and released to the National Association of Online Security News Publishers, NAOSNP by the Social Communications Director of the Archdiocese, Rev. Fr. Anthony Godonu, that the move towards a qualitative, rather than palliative, empowerment of Nigerians through creating opportunities for skills acquisitions, provision of gainful employment, and soft loan opportunities for small and medium scale industries to thrive have become necessary because of their potential long-lasting positive impact on the nation’s weak economy.

While expressing dismay that a lot of Nigerians are finding it difficult to cope with meeting their basic needs, he noted that the onerous task of improving on the quality of lives of Nigerians through deliberate empowerment policies should also be the concern of the organized private sector and that is why a better enabling environment for businesses to thrive must be continually explored by government so that Nigerians would be better served. The increased cost of energy and other social amenities have made it difficult for businesses to thrive. While we recognize the fact that things must be better priced, it is also important that more opportune times need be identified so that the burden is not too heavy as to make life impossible for people.

In his 2025 New Year message to Nigerians, Archbishop Martins, while felicitating with all citizens of the country for the privilege of witnessing another New Year, also commended them for their resilience in the face of the harsh economic climate that characterized the better part of the out-going year 2024.

Archbishop Martins, while also thanking God for keeping Nigeria as one despite the numerous challenges she has gone through, said the New Year provides another opportunity for all Nigerians, the leaders and the led, to reflect on the journey so far and project on how to make the New Year more purpose-driven for the citizens. He said:

“As we enter into the new year 2025, we must take time, as individuals and as a people to reflect sincerely and honestly on our successes and failures in the past year so that we can work out ways of making 2025 a more fruitful year for all and sundry. Judging from the recent tragic events that marred the good intentions of some individuals and groups to provide palliatives for vulnerable Nigerians, we need to rethink our strategies for helping the poor and the most vulnerable among us. I believe it is time that government at all levels, the private sector operators, Non-Governmental Organizations, and other relevant agencies should begin to explore more ingenious ways of empowering the less privileged Nigerians through skill-upgrades and greater opportunities to be gainfully employed so that they provide for their families with dignity and not resort to begging for daily sustenance. I believe if this is effectively carried out, the high rate of poverty and unemployment in society will be reduced to a large extent and people will have a great sense of purpose in life. By so doing, we will not merely be giving fish to the hungry, but we will help to teach them how to build fish ponds that will sustain them and their families without resorting to begging.”

Archbishop Martins invites Nigerians to approach the New Year with optimism and with open-mindedness, love and tolerance towards all peoples irrespective of their religion or ethnicity. He further urged them to build on the successes of the outgoing year, learn the lessons that came with the challenges, and look forward to the future with hope and optimism.

Rev. Fr. Anthony Godonu,
Director
.

Thank You Jesus

Top Symphonic Country Artists of 2024

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Praise GOD

With so many talented artists in our #SymFam, choosing the top ones to watch for the year was no easy task. Every year, Symphonic’s independent artists have continued to push boundaries and kick ass. We couldn’t be more proud to represent our talented clients and their music! Without further ado, here are the top Symphonic country artists of 2024…
Ife Ajagbe; Symphonic West Africa

OKEI-ODUMAKIN, OGUNSAN, EMMANUEL-KING, OLUKOYA, 21 OTHER AMAZING AMAZONS MAKE TREK AFRICA’S 25 MOST INFLUENTIAL AND ROLE MODEL WOMEN IN AFRICA

OKEI-ODUMAKIN, OGUNSAN, EMMANUEL-KING, OLUKOYA, 21 OTHER AMAZING AMAZONS MAKE TREK AFRICA’S 25 MOST INFLUENTIAL AND ROLE MODEL WOMEN IN AFRICA

 

Today, Monday, December 30, 2024, Trek Africa Newspaper, renowned for its commitment to impactful journalism, will spotlight 25 extraordinary African women whose remarkable contributions have shaped socioeconomic and political landscapes across the continent and beyond. These African Amazons, celebrated for their positive influence and groundbreaking achievements, are being honored as a fitting conclusion to a successful year. The recognition underscores their significance as trailblazers in their respective fields, inspiring change and progress across Africa and the world.

The 25 remarkable women being honored by Trek Africa Newspaper today are celebrated for their outstanding contributions across diverse fields, including entrepreneurship, education, commerce, arts, culture, security, and science. Beyond their professional achievements, these African Amazons are deeply committed to humanitarian causes, empowering the less privileged and uplifting communities through their philanthropic efforts. Their dedication to creating positive change and fostering hope makes them shining examples of leadership and compassion.

To be decorated with the Trek Africa Newspaper’s 25 most influential and role model women in Africa award are Mrs. Bella Adenuga-Disu
Executive Vice Chairman, Globacom Nigeria; Mrs. Nneka Onyeali-Ikpe CEO, Fidelity Bank; Dr. Ajoke Ogunsan
CEO, Executive Trainers Ltd; Dr. Pastor Mrs. Shade Olukoya
Wife of the General Overseer, MFM Worldwide; and Mrs. Adekemi Fayoade Chairperson, POWA Zone 2, Nigeria Police.

Others are Esther Adeola Balogun
CEO, UCEE Microfinance Bank; Yeye Olori Aderonke Emmanuel-king
Group Executive Director, Adron Homes and Properties; Dame Dr. Adaora Umeoji, OON
GMD/CEO, Zenith Bank Plc; DCP Chioma Ajunwa retd, MON, the first Nigerian Olympic Gold Medalist, and Mrs. Maureen Onigbanjo

CEO, House of Maufechi; Dr. Cynthia Gregg
CEO, Safety Signatures; Hon. Mrs. Funke Egbemode
Immediate Past Honourable Commissioner for Information and Civic Orientation, Osun State; Pharm. Josephine Ehimen MD/CEO, Nett Pharmacy; HRM Olori Janet Afolabi
Queen of Apomu Kingdom, Osun State; and Dr. Jayne Onwumere Group CEO, PWAN Group.

 

Further, Dr. Joe Okei-Odumakin
President, Women Arise for Change Initiative; Uzo Oshogwe MD, Afriland Properties Ltd; Mrs. Funmi Ogbue
Co-founder, Women in Energy Network, WIEN; Lady Ifyugo Mgbemene
CEO, Leo Ela International Ltd; Princess Amb. Dr. Toyin Kolade
Iyalaje Oodua; Mrs. Joke Sogunro
CEO, Soggy’s Couture; Mrs. Yewande Abiose
MD, Energy Institution, Nigeria; Dr. Mrs. Adebiyi Abidemi
GMD, Unique Motors; Princess Yeye Lara Fashola
Cultural Ambassador, ECOSOCC, African Union; and Chief (Barr.) Mrs. Ifeyinwa Nnanna Mba
CEO, Diva World Trading Services (Makers of Diva Rice) – all make the top 25 list.

The colorful decoration ceremony will hold at the prestigious Oriental Hotel, Victoria Island, Lagos on Monday 30th December 2024 by 3pm. The event is expected to have the Chairman/CEO of Executive Group and Board Member of Lagos State Security Trust Fund (LSSTF), Dr. Ayo Ogunsan; the AIG of Zone 2 Police Command (comprising Lagos and Ogun States), AIG Adegoke Fayoade, the Managing Director/CEO of Badinson Security, Dr. Matthew Ibadin; among others in attendance.

Speaking of the awardees, the Publisher of Trek Africa Newspaper, Oki Samson disclosed: ‘This is a due recognition for the immense contributions of these women in our society. It is undoubtedly true that the role of women is both vital and virtuous in Africa.’

‘We cannot celebrate these amazing Amazons enough for demonstrating grace and poise in their respective endeavors while matching it with uncommon strength and dexterity in the home front.’

‘As we round off 2024 on a good note, it is well deserving to close out the year applauding and celebrating our 25 most influential and role model women in Africa’, Oki concluded.

 

 

 

 

 

 

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